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Exam ADM-201 topic 2 question 49 discussion

Actual exam question from Salesforce's ADM-201
Question #: 49
Topic #: 2
[All ADM-201 Questions]

The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.
How should this be configured?

  • A. Case Queues
  • B. Assignment Rules
  • C. Escalation Rules
  • D. Business Hours
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Suggested Answer: C 🗳️
by 83f117f at Aug. 19, 2024, 9:50 a.m.

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rdgsolis
9 months ago
Selected Answer: C
Escalation Rules?
upvoted 3 times
...
83f117f
9 months, 3 weeks ago
Shouldn't be Escalation Rules?
upvoted 3 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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