Exam ADM-201 topic 2 question 154 discussion

Actual exam question from Salesforce's ADM-201

Question #: 154
Topic #: 2

A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce? (Choose two.)

A. Log in as the user to unlock the user and reset the password.
B. Reset password on the user’s record detail page.
C. Use the unlock button on the user’s record detail page.
D. Reset the password policies to allow the user to login.

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Suggested Answer: BC 🗳️

by HA786 at Aug. 20, 2024, 6:30 p.m.

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rdgsolis

11 months ago

Selected Answer: BC

B. Reset password on the user’s record detail page. C. Use the unlock button on the user’s record detail page.

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HA786

11 months, 2 weeks ago

Selected Answer: BC

Explanation To help a user who has attempted to log in multiple times and has been locked out of Salesforce, the administrator should reset password on the user's record detail page and use the unlock button on the user's record detail page. Resetting password will generate a new temporary password and send it to the user's email address. Using unlock will restore access for a locked-out user without changing their password or waiting for lockout period to end. Logging in asthe user or resetting the password policies will not help a locked-out user log in to Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.users_passwords.htm&type=5https://help.salesforce.com/s/article

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