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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 121 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 121
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.

What is the recommended level of Case Access for the Case Team Role?

  • A. Private
  • B. Visible in Portal
  • C. Read Only
  • D. Read/Write
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Suggested Answer: D 🗳️
by d5372c1 at Nov. 11, 2024, 2:17 a.m.

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d5372c1
7 months ago
Selected Answer: C
C
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