Exam Certified AI Specialist topic 1 question 1 discussion

Actual exam question from Salesforce's Certified AI Specialist

Question #: 1
Topic #: 1

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products -

Events near the customer -

Tone and voice examples -
How should the AI Specialist obtain related items?

A. Call a prompt initiated flow to fetch and ground the required data.
B. Utilize a standard email template and manually insert the required data fields.
C. Create a flex template that takes the records in question as inputs.

Show Suggested Answer

Suggested Answer: A 🗳️

by ETH777 at Dec. 6, 2024, 7:38 a.m.

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Lovens

5 days, 1 hour ago

Selected Answer: A

Template type creation is a call...

upvoted 1 times

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Sappaul

3 months, 2 weeks ago

Selected Answer: A

Template type is Sales email , hence not C. Not B Obviously. So Ans is A

upvoted 1 times

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zwb

5 months, 1 week ago

Selected Answer: A

A. You need to use the Sales Email template type when creating a new prompt, so NOT C. Standard email template will not work with the prompt.

upvoted 3 times

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feelgoodfactor

6 months ago

Selected Answer: A

The correct approach is A. Call a prompt-initiated flow because Salesforce Einstein GPT and prompt templates are tightly integrated with tools like flows to retrieve and structure relevant data dynamically from Salesforce records. A "prompt-initiated flow" allows the AI Specialist to: Fetch data dynamically, Grounding and context & Customization and flexibility.

upvoted 2 times

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ETH777

6 months, 3 weeks ago

Selected Answer: A

Not C: Flex does not provide the ability to fetch dynamic data from Salesforce records automatically.

upvoted 3 times

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