Exam Certified Business Analyst topic 1 question 71 discussion

B. A business process model. A business process model visually represents the current processes and workflows, showing the steps involved, key stakeholders, and interactions. This document is ideal for presenting to executives as it clearly outlines the current state of the Sales Cloud solution, highlighting areas of inefficiency, bottlenecks, or unnecessary steps. It will also help the BA facilitate a discussion about the future state and where improvements can be made to streamline processes, eliminate unnecessary steps, and cut costs.