C. Salesforce Connect
Explanation:
Salesforce Connect allows external data to be accessed in real-time within Salesforce without storing it directly in the Salesforce database.
Since Cloud Kicks (CK) wants to manage 5 years of case data, storing all of it in Salesforce could lead to storage limitations and performance issues.
Salesforce Connect enables CK to store case data in an external system (e.g., AWS, Azure, or another database) while still making it accessible within Salesforce as an External Object.
Why Not the Other Options?
A. Salesforce CaseHistory Object
The CaseHistory object stores field change tracking for cases but does not help with long-term archiving or external storage.
B. Salesforce Big Object
Big Objects are great for massive amounts of data but do not provide easy, on-demand access for customers
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billythegoat
2 months, 1 week ago