Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
A.
Ask open-ended questions staying away from questions regarding feelings
B.
Ask specific questions about known pain points to confirm your hypothesis
C.
Ask users to explore the application without specific questions regarding which tasks to perform
I think its A according to this trailhead here https://trailhead.salesforce.com/content/learn/modules/ux-research-basics/craft_your_questions?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-ux-designer-credential
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BimBam248
2 months ago