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Exam Certified AI Specialist topic 1 question 26 discussion

Actual exam question from Salesforce's Certified AI Specialist
Question #: 26
Topic #: 1
[All Certified AI Specialist Questions]

Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team’s performance by identifying areas for improvement and competitive intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?

  • A. Einstein Sales Insights
  • B. Call Explorer
  • C. Call Summaries
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Suggested Answer: B 🗳️
by Sappaul at March 15, 2025, 8:11 p.m.

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0c07f62
2 months, 2 weeks ago
Selected Answer: B
Call Explorer is part of Einstein Conversation Insights and is specifically designed to analyze voice and video call recordings
upvoted 1 times
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pc1707
3 months, 4 weeks ago
Selected Answer: C
Call Summaries- Call Summaries provide an AI-powered summary of the call, including customer feedback and next steps.
upvoted 1 times
...
Sappaul
4 months ago
Selected Answer: B
right answer is B There is nothing as Sales insight
upvoted 1 times
...
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C (25%)
B (20%)
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