ExamTopics Logo
Mail Us[email protected]
Menu
Salesforce Discussions
exam questions

Exam Certified Service Cloud Consultant All Questions

View all questions & answers for the Certified Service Cloud Consultant exam
Go to Exam

Exam Certified Service Cloud Consultant topic 1 question 119 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 119
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarchy that is 10 levels deep.

What should a consultant recommend?

  • A. Consolidate into 3 or fewer category groups.
  • B. Reorganize into a hierarchy with 6 or fewer levels.
  • C. Assign up to 10 data categories per category group to each article.
  • D. Organize up to 200 categories in each category group.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by [deleted] at March 31, 2025, 1:09 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Currently there are no comments in this discussion, be the first to comment!
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel