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Exam Certified Service Cloud Consultant topic 1 question 126 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 126
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The Service Cloud administrator plans to enable "Use standard Salesforce sharing" in Sharing Settings under Knowledge Setting.

Which consideration should the administrator be aware of when making this change?

  • A. Data Categories no longer control access to articles.
  • B. Data Category Visibility of All Categories provides Public Read/Write access.
  • C. Data Category Visibility of Custom overrides Organization-Wide Sharing Default access.
  • D. Data Category Visibility of All Categories provides Public Read Only access.
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Suggested Answer: A 🗳️
by [deleted] at March 31, 2025, 1:18 p.m.

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