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Exam Certified Service Cloud Consultant topic 1 question 127 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 127
Topic #: 1
[All Certified Service Cloud Consultant Questions]

DreamHouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete all of the information and a loan specialist needs to finish the submission.

How should the administrator configure Salesforce to meet the requirements?

  • A. Create a screen-based flow accessible from the Experience site and internally.
  • B. Post a web-to-case form on the site and assign the case to the specialist for completion.
  • C. Use email-to-case for the client to submit the relevant information to the specialist.
  • D. Add a custom Lightning component to the site and the Case Lightning record page.
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Suggested Answer: A 🗳️
by [deleted] at March 31, 2025, 1:18 p.m.

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