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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 130 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 130
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Service agents at Cloud Kicks frequently encounter duplicate cases that customers in different channels created. Management would like to provide a method for service agents to combine duplicates and delete one of the cases.

Which action should a Service Cloud consultant recommend?

  • A. Configure a blocking duplicate rule.
  • B. Create an auto-launched flow.
  • C. Set a validation rule.
  • D. Enable Case Merge.
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Suggested Answer: D 🗳️
by [deleted] at March 31, 2025, 1:19 p.m.

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