Exam Field Service Lightning Consultant topic 1 question 29 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant

Question #: 29
Topic #: 1

[All Field Service Lightning Consultant Questions]

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?

A. Update the Service Appointment Status field.
B. Update the Service Appointment field "In Jeopardy."
C. Update the Service Appointment Chatter feed.
D. Reschedule the Service Appointment for later.

Show Suggested Answer

Suggested Answer: A 🗳️

by bouhadda at April 3, 2020, 1:17 p.m.

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AnasAido

Highly Voted 3 years, 7 months ago

A is possible on mobile. On FSL Mobile app, you can use Quick Actions. https://help.salesforce.com/articleView?id=mfs_quick_actions.htm&type=5 Answer would have been C IF they haven't specified that it will be done via a Quick Action. Chatter feed is optimal solution. But on the question it self, they are already stating the usage of Quick action. So correct Answer is A.

upvoted 11 times

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givagr

Most Recent 11 months, 4 weeks ago

Selected Answer: B

There exist a FS custom field on Service Appointment used to mark In Jeopardy records. Sources: - https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_custom_fields_object_serviceappointment.htm - https://trailhead.salesforce.com/content/learn/modules/field-service-dispatcher-console-for-dispatchers/manage-service-appointments

upvoted 2 times

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Dilll

1 year ago

You can update the service appointment field using a Quick Action, I did this before so the technicians can mark the status as "En Route". A is correct answer based on my solution.

upvoted 1 times

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