Exam Field Service Lightning Consultant topic 1 question 52 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant

Question #: 52
Topic #: 1

[All Field Service Lightning Consultant Questions]

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up. " The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

A. Create custom fields to capture that the Wrap Up Activities have been completed.
B. Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
C. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
D. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
E. Create a Workflow to close the Milestone when the Wrap Up is complete.

Show Suggested Answer

Suggested Answer: CDE 🗳️

by anubhav1991 at May 15, 2020, 3:48 p.m.

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Trailblzr

8 months, 3 weeks ago

* SLAs are typically handled through Entitlement process not custom flows. * Milestone do have entry criteria (see here - https://help.salesforce.com/s/articleView?id=sf.entitlements_milestone_adding_sla.htm&type=5) * Milestone completion (Success workflow) are all workflow actions So the answer is indeed "CDE"

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