Exam DEV-450 topic 1 question 31 discussion

Actual exam question from Salesforce's DEV-450

Question #: 31
Topic #: 1

Universal Containers has three different support groups. Each group works cases for their region only.
How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?

A. Create a Support Representative role for each region.
B. Create territory members for each region.
C. Create a queue for each region.
D. Create a predefined case team for each region.

Show Suggested Answer

Suggested Answer: B 🗳️

by awesomemammt at May 18, 2020, 7:37 p.m.

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Rastus

7 months ago

C. Create a queue for each region. In a private sharing model in Salesforce, records are only accessible to the record owner and users above the record owner in the role hierarchy. To extend access to more users, you can use various sharing tools. Option B, creating territory members, would only be applicable if Territory Management is enabled, which is primarily used for complex sales scenarios, not for managing cases

upvoted 2 times

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FREDLANG72

2 years, 12 months ago

C est la bonne réponse

upvoted 2 times

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adbonny5

3 years, 1 month ago

B This can be achieved through Assignment rules and queues Flashcard 6: https://trailhead.salesforce.com/en/content/learn/modules/administrator-certification-prep-applications-activities-and-mobile/prep-for-service-and-support-applications?trail_id=administrator-certification-prep

upvoted 1 times

adbonny5

3 years, 1 month ago

C is the right Answer

upvoted 1 times

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