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Exam Field Service Lightning Consultant All Questions

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Exam Field Service Lightning Consultant topic 1 question 53 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant
Question #: 53
Topic #: 1
[All Field Service Lightning Consultant Questions]

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

  • A. Assign the existing Work Order to a Crew.
  • B. Assign the existing Service Appointment to a Crew.
  • C. Assign the existing Work Order to each staff member.
  • D. Create a new Service Appointment and assign a Crew.
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Suggested Answer: D 🗳️

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Krrish_sfdc
10 months, 1 week ago
As per the question, Technician already arrived , so should be created new service appointment , usual scenario we can update existing service appointment
upvoted 4 times
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Medhi
11 months ago
Can we not assign the existing service appointment to crew rather than creating new one.
upvoted 3 times
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