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Exam Certified Business Analyst topic 1 question 119 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 119
Topic #: 1
[All Certified Business Analyst Questions]

Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?

  • A. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
  • B. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
  • C. Discuss and document specific pain points in existing processes to Inform future project requirements.
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Suggested Answer: A 🗳️
by gomatetu at April 4, 2025, 8:58 p.m.

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