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Exam Certified Service Cloud Consultant topic 1 question 45 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 45
Topic #: 1
[All Certified Service Cloud Consultant Questions]

The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

  • A. Provide a self-help Customer Community.
  • B. Add more Support phone lines.
  • C. Ask Developers to respond to Support Cases.
  • D. Limit Customers to 5 Cases per day.
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Suggested Answer: A 🗳️
by gomatetu at April 4, 2025, 9:06 p.m.

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