Exam Certified OmniStudio Consultant topic 1 question 45 discussion

Actual exam question from Salesforce's Certified OmniStudio Consultant

Question #: 45
Topic #: 1

[All Certified OmniStudio Consultant Questions]

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. The consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sales processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. Each process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A. Add more Step elements to create shorter pages.
B. Create a specific OmniScript for each business process.
C. Add more conditional views to branch the OmniScript into logical sections.
D. Pass the process type as an input parameter.

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Suggested Answer: C 🗳️

by gomatetu at April 4, 2025, 10:06 p.m.

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290fab2

2 months ago

Selected Answer: B

My thought is B... why have 3 sales processes in the same OmniScript.

upvoted 1 times

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