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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 60 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 60
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided with different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the consultant recommend to address this requirement?

  • A. Case Assignment
  • B. Case Escalation
  • C. Salesforce Console
  • D. Entitlements and Milestones
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Suggested Answer: D 🗳️
by gomatetu at April 4, 2025, 11:29 p.m.

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