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Exam Certified Service Cloud Consultant topic 1 question 62 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 62
Topic #: 1
[All Certified Service Cloud Consultant Questions]

A consultant has been hired to integrate a client's phone system with the Salesforce Service Console.
What are two key considerations for this integration? (Choose two.)

  • A. CTI Adapter configuration
  • B. Service Console case creation configuration
  • C. Call Center Definition File creation
  • D. Lightning Console enablement
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Suggested Answer: AC 🗳️
by gomatetu at April 4, 2025, 11:29 p.m.

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