Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the consultant recommend to gather information on Knowledge article usefulness?
A.
Send out a monthly survey to customers requesting feedback.
B.
Create a group of super users that will evaluate and manage articles.
C.
Install Knowledge Base Dashboards and Reports AppExchange package.
D.
Contact Salesforce to send a report on article efficacy.
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