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Exam ADM-201 topic 1 question 1110 discussion

Actual exam question from Salesforce's ADM-201

Question #: 1110
Topic #: 1

[All ADM-201 Questions]

Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a self-service community that will host published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives.
Which two features should be used to fulfill this goal? (Choose two.)

A. SOS
B. Knowledge
C. Content
D. Chat

Show Suggested Answer

Suggested Answer: AD 🗳️

by VinhGazoil at July 7, 2020, 5:29 p.m.

Comments

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VinhGazoil

Highly Voted 2 years, 6 months ago

It should be B & D

upvoted 12 times

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Sanjit_2020

Highly Voted 2 years, 6 months ago

Answer should be B & D

upvoted 10 times

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nananashi

Most Recent 6 months, 4 weeks ago

Selected Answer: BD

…………bd

upvoted 1 times

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IbKmaya

11 months, 4 weeks ago

knowledge and chat should be the best options

upvoted 2 times

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sts1991

1 year, 2 months ago

SOS is not a thing in Salesforce

upvoted 1 times

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zam2345

2 years, 4 months ago

i think its sos(live chat support on mobile application) and knowledge? can anyone confirm

upvoted 2 times

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jafaralishah

2 years, 6 months ago

Correct options are B and D

upvoted 4 times

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Sesh

2 years, 6 months ago

Knowledge could be the right option along with Chat. It provides self-service for the customers to resolve their issues.

upvoted 4 times

ssnair21

2 years, 4 months ago

How is Chat self service?

upvoted 2 times

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