Exam Field Service Lightning Consultant topic 1 question 47 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant

Question #: 47
Topic #: 1

[All Field Service Lightning Consultant Questions]

Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

A. Accounts and Service Contracts
B. Contacts and Service Contracts
C. Accounts and Assets
D. Contacts and Assets

Show Suggested Answer

Suggested Answer: C 🗳️

by examhoge1 at July 19, 2020, 8:58 a.m.

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Chuma22

1 year ago

Selected Answer: B

I think B is the correct answer cos Contacts has Account lookup field. So combining Contacts and Contract to track the customer that's eligible for that Entitlement seem correct.

upvoted 1 times

Trailblzr

8 months ago

Look at the condition on the question for #1 - Any employee in the account. That means its not by contact. #2 - specific purchased product = Asset. So the correct answer here is "C" - Accounts and Assets to be used in Entitlement Process.

upvoted 2 times

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Exam Field Service Lightning Consultant topic 1 question 47 discussion

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Chuma22

Trailblzr

SY0-701