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Exam ADM-201 topic 2 question 202 discussion

Actual exam question from Salesforce's ADM-201
Question #: 202
Topic #: 2
[All ADM-201 Questions]

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified picklist?

  • A. The Close Case page layout must be used to dose a case.
  • B. The Show Closed Statuses in Case Status Field checkbox is set to the default.
  • C. The Case record type is missing Closed as a picklist value.
  • D. The Support Process being used omits Closed as a status choice.
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Suggested Answer: B 🗳️
by AndreeaST at April 25, 2025, 6:19 p.m.

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AndreeaST
5 days, 16 hours ago
Selected Answer: D
correct D
upvoted 1 times
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