Per ChatGPT: In Salesforce Agentforce, when the agent (powered by Einstein Copilot or other LLM-based logic) is unable to understand the user's request or cannot find the requested information, it responds with a preconfigured fallback message. These fallback messages are:
Customizable per action type, allowing admins or AI specialists to define helpful and brand-consistent messaging.
Designed to gracefully guide the user back to a productive path (e.g., suggesting how to rephrase the question or offering help topics).
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