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Exam ADM-201 topic 2 question 149 discussion

Actual exam question from Salesforce's ADM-201
Question #: 149
Topic #: 2
[All ADM-201 Questions]

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

  • A. Add the Knowledge component to the page layout.
  • B. Add the Knowledge related list to the record page.
  • C. Add the Knowledge related list to the page layout.
  • D. Add the Knowledge component to the record page.
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Suggested Answer: C 🗳️
by Ralph_22 at June 3, 2025, 2:33 a.m.

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Ralph_22
1 week, 6 days ago
Selected Answer: D
Should be D? C doesn't provide the interactive search and attach experience that the Knowledge component does.
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