Exam Certified Sales Cloud Consultant topic 1 question 423 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant

Question #: 423
Topic #: 1

[All Certified Sales Cloud Consultant Questions]

Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned.

Which solution should the consultant recommend when CK sets up the new account process?

A. Add the user to a separate role at the lowest level of the role hierarchy.
B. Place the user in a separate role at the highest level of the role hierarchy.
C. Assign the Modify All Data permission to the user.

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Suggested Answer: A 🗳️

by Rxs_sxV at June 16, 2025, 6:45 p.m.

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Rxs_sxV

2 weeks ago

Selected Answer: B

This is wrong - to avoid account ownership skew, the user should either be assigned to a role on the top or shouldn't be assigned to any role in the role hierarchy.

upvoted 1 times

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