Exam Certified Agentforce Specialist topic 1 question 3 discussion

Actual exam question from Salesforce's Certified Agentforce Specialist

Question #: 3
Topic #: 1

[All Certified Agentforce Specialist Questions]

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A. Save as New Version and edit as needed.
B. Clone the existing template and modify as needed.
C. Save as New Template and edit as needed.

Show Suggested Answer

Suggested Answer: B 🗳️

by LeeSeifer at July 1, 2025, 12:44 p.m.

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Nand072

1 week ago

Selected Answer: C

It's C

upvoted 1 times

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sfdchubsantosh

1 week, 5 days ago

Selected Answer: A

which creates a new, editable copy of the standard template. You can then customize it to meet specific business needs without affecting the original standard version.

upvoted 1 times

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shsimha

1 week, 6 days ago

Selected Answer: C

Save as New Version - This is used for versioning an existing custom template, not modifying standard ones. You can’t version a standard (locked) template. Clone the existing template - There is no “Clone” functionality in Prompt Builder. The correct action is “Save as New Template”.

upvoted 1 times

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LeeSeifer

2 weeks, 1 day ago

Selected Answer: C

Standard prompt templates are read-only—you can’t create a new version of them or clone them directly. Instead, open the template, choose Save as New Template, and you’ll get an editable copy that you can tailor to UC’s exact requirements.

upvoted 1 times

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