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Exam Certified Agentforce Specialist topic 1 question 17 discussion

Actual exam question from Salesforce's Certified Agentforce Specialist
Question #: 17
Topic #: 1
[All Certified Agentforce Specialist Questions]

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.
Which Salesforce feature should the company use to address these concerns?

  • A. Agent Builder and Action: Query Records
  • B. Einstein Prompt Builder and Prompt Templates
  • C. Einstein Recommendation Builder
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Suggested Answer: B 🗳️
by Duke_CT at July 29, 2025, 5:37 a.m.

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Duke_CT
2 weeks, 6 days ago
Selected Answer: B
I'm torn between B and [Option X]. Can someone explain why B is the better choice?
upvoted 1 times
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