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Exam Certified Agentforce Specialist topic 1 question 4 discussion

Actual exam question from Salesforce's Certified Agentforce Specialist
Question #: 4
Topic #: 1
[All Certified Agentforce Specialist Questions]

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.
What is a possible explanation for the poor prompt performance?

  • A. The prompt template version is incompatible with the chosen LLM.
  • B. The Einstein Trust Layer is incorrectly configured.
  • C. The data being used for grounding is incorrect or incomplete.
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Suggested Answer: C 🗳️
by Duke_CT at July 29, 2025, 5:37 a.m.

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Duke_CT
2 weeks, 6 days ago
Selected Answer: D
Without a doubt, it's D. This came up in a recent lab I did.
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