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Exam Certified Agentforce Specialist topic 1 question 32 discussion

Actual exam question from Salesforce's Certified Agentforce Specialist
Question #: 32
Topic #: 1
[All Certified Agentforce Specialist Questions]

Universal Containers (UC) wants to leverage Generative Al Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?

  • A. Knowledge Replies
  • B. Case Replies
  • C. Service Replies
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Suggested Answer: A 🗳️
by Seidor_Analytics at July 29, 2025, 5:48 a.m.

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a7f6870
2 weeks, 4 days ago
Selected Answer: C
Should be C
upvoted 1 times
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