Exam Field Service Lightning Consultant topic 1 question 41 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant

Question #: 41
Topic #: 1

[All Field Service Lightning Consultant Questions]

Universal Containers` customers typically like to be served by the same Technician that completed the initial installation.
How should a Consultant implement this rule?

A. Add the Account as one of the Resource Skills.
B. Add the Resource as a Preferred Resource.
C. Add the Resource as a Required Resource.
D. Add all other Resources as Excluded Resources.

Show Suggested Answer

Suggested Answer: B 🗳️

by Y2r at Sept. 24, 2020, 3:29 p.m.

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mwoodbridge

Highly Voted 2 years, 7 months ago

B is correct answer. C would mean the Service Appointment couldnt be created if this person was not available. The question is asking about preferred resources, not required.

upvoted 7 times

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PandaAanda

Most Recent 2 years, 7 months ago

Correct Answer is B. I've implemented this scenario in my project.

upvoted 3 times

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Y2r

2 years, 8 months ago

Correct answer is C.

upvoted 1 times

Trailblzr

8 months, 3 weeks ago

The keyword is "typically likes" not mandates. That explains why B is the correct answer than C.

upvoted 1 times

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