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Exam Certified Platform App Builder topic 1 question 108 discussion

Actual exam question from Salesforce's Certified Platform App Builder
Question #: 108
Topic #: 1
[All Certified Platform App Builder Questions]

The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours.
Which two automation processes should be used to accomplish this? (Choose two.)

  • A. Flow Builder
  • B. Process Builder
  • C. Escalation rules
  • D. Scheduled Apex
Show Suggested Answer Hide Answer
Suggested Answer: AC 🗳️
by withanastasiia at Nov. 27, 2020, 10:30 a.m.

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mauro_b
10 months, 2 weeks ago
Selected Answer: AB
I think it is A and B because Escalation Rule would reassign and it says it wants to get a notification not to reassign. So Flow and Process Builder is the correct answer to me.
upvoted 2 times
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Fll
1 year ago
A and B
upvoted 1 times
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caykor
1 year ago
Collect Answer is A,B. Director want to just notice. not reassign
upvoted 1 times
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YJ2
1 year, 8 months ago
Considering Process builder will no longer be available. Correct ans. A&C
upvoted 4 times
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DonDemik
1 year, 11 months ago
Selected Answer: AC
A C Flow can also do the work: https://salesforce.stackexchange.com/questions/372979/how-to-trigger-time-dependent-actions-on-flows-within-an-if-else-if-logic
upvoted 3 times
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sf2022
1 year, 11 months ago
Selected Answer: BC
Ans are B,C
upvoted 1 times
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Eslo
2 years ago
B and C is correct. This can be achieved through Escalation rule and Process Builder, Process Builder also allow time based actions and formulas.
upvoted 1 times
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Jude1337
2 years, 1 month ago
Selected Answer: AC
since Spring22 i would suggest Flow and Escalation Rules. B ofc would also be correct, however i think Flow is the way to go.
upvoted 4 times
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Mims22
2 years, 4 months ago
Why is flow absolutely excluded?
upvoted 1 times
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Ma21
2 years, 6 months ago
B and C - Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry.
upvoted 1 times
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diya10
2 years, 11 months ago
B, C are correct
upvoted 1 times
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BaoYou
3 years ago
B,D are correct
upvoted 1 times
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withanastasiia
3 years, 7 months ago
c and d pastt better Process builder need an update on record to be triggered
upvoted 1 times
ShrutiP
3 years, 7 months ago
Process builder can trigger at create of record and have a time-based action
upvoted 16 times
SanjuR
1 year, 8 months ago
Also to calculate the business hrs anyway apex code is necessary.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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