A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?
A.
Contact sharing settings have Grant Access Using Hierarchies unchecked
B.
The contact is NOT linked to an account
C.
The contact has NOT been manually shared with the manager
Answer is B because When sharing settings are set to Private, the record owner and users above the record owner in the role hierarchy can view the record. In the scenario described, the sales manager should be able to view the contact owned by the salesperson, as they are above the salesperson in the role hierarchy. If the sales manager is still unable to view the contact, there may be other sharing settings or sharing rules that are preventing access.
Grant Access Using Hierarchies cannot be unchecked for standard objects.
Anser is B: https://help.salesforce.com/s/articleView?id=000385610&type=1
When a contact record is saved without an associated Account, the system treats it as though the sharing settings are Private. This means that only the contact owner and those with View All Data or Modify All Data can search for it using Global Search or Lookup Search.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
C768
Highly Voted 2 years, 3 months agoRaphPracticing777
Highly Voted 2 years, 3 months agotMana
Most Recent 8 months, 1 week agorestigian
1 year, 1 month agoSando_99
1 year, 4 months agosriteja
2 years, 4 months agoMAH007
2 years, 1 month ago