Exam Certified Advanced Administrator topic 1 question 70 discussion

Actual exam question from Salesforce's Certified Advanced Administrator

Question #: 70
Topic #: 1

[All Certified Advanced Administrator Questions]

A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity.
Which solution would provide edit access to the opportunity?

A. Create a permission set for opportunity edit and add it to the support member's user record.
B. Change the Organization-Wide Defaults internal access for opportunities to public read/write.
C. Change the support team member's role to a role above the sales rep in the org's role hierarchy.
D. Add the support team member to the opportunity team and assign read/write access to the member.

Show Suggested Answer

Suggested Answer: D 🗳️
We want to grant Read/Write access only to opportunities where they are included as team member. And so, we gave them Read/Write at team set up.
Reference:
https://trailblazers.salesforce.com/answers?id=9063A000000lYwpQAE

by RaphPracticing777 at Aug. 6, 2021, 7:16 a.m.

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oooooo12190618

Highly Voted 2 years, 5 months ago

The answer is A

upvoted 5 times

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Joel31113

Most Recent 10 months ago

Selected Answer: D

Answer is not A, as this will give access to all opportunities. The support team member just needs access to this opp.

upvoted 1 times

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renr3n79

1 year, 4 months ago

Both A and D can provide the requirement of edit access. It should be noted though that adding a user to an opportunity team can be done by the record owner (or if he is above the user in the role hierarchy), while creating a permission set has to be done by an administrator.

upvoted 1 times

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Sando_99

1 year, 6 months ago

Selected Answer: D

As the support team is assisting a sales rep in managing a top customer. It has to be a part of team.

upvoted 1 times

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RaphPracticing777

2 years, 6 months ago

Answer is C. If the user doesnt have the permission under a permission set or profile ('Edit' on the object) he will never be able to modify the record, even with a manual sharing.

upvoted 1 times

RMEZZA

2 years, 5 months ago

You mean A, right?

upvoted 5 times

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