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Exam Certified Advanced Administrator topic 1 question 113 discussion

Actual exam question from Salesforce's Certified Advanced Administrator
Question #: 113
Topic #: 1
[All Certified Advanced Administrator Questions]

What are three capabilities of Chat in the Salesforce Console? (Choose three.)

  • A. Approval processes can be used to escalate cases in the chat window.
  • B. The Details tab can be used to see information about the visitor.
  • C. Chats can be transferred to other agents.
  • D. The Articles tool can be used to search for Knowledge articles.
  • E. Multiple visitors can chat in one window.
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Suggested Answer: ABC 🗳️
by Eslo at Aug. 7, 2021, 7:52 a.m.

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Eslo
Highly Voted 2 years, 5 months ago
BCD is right answer- https://help.salesforce.com/s/articleView?id=sf.live_agent_set_up_knowledge_chat_answers.htm&type=5
upvoted 6 times
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tMana
Most Recent 9 months, 3 weeks ago
The three capabilities of Chat in the Salesforce Console are: B. The Details tab can be used to see information about the visitor. C. Chats can be transferred to other agents. E. Multiple visitors can chat in one window. A is incorrect because approval processes are not used to escalate cases in the chat window, as they are separate processes. D is incorrect because the Articles tool is not a feature of the Chat in the Salesforce Console, although it is available in the Service Console.
upvoted 2 times
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C (25%)
B (20%)
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