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Exam Certified Marketing Cloud Consultant topic 1 question 64 discussion

Actual exam question from Salesforce's Certified Marketing Cloud Consultant
Question #: 64
Topic #: 1
[All Certified Marketing Cloud Consultant Questions]

A subscriber asked to be removed from a customer's email list multiple times by replying directly to the customer's marketing message, but continues to receive emails.
Which three settings should be confirmed? (Choose three.)

  • A. Reply Mail Management (RMM) is configured for the customer's account.
  • B. The RMM setting 'Delete auto-replies and out-of-office replies' is set to NO.
  • C. An email address was provided as the Routing Address for Remaining Replies.
  • D. The RMM setting 'Unsubscribe Manual Requests' is set to YES.
  • E. The subscriber's request contained one of the standard terms that qualify for automatic unsubscribe.
Show Suggested Answer Hide Answer
Suggested Answer: ACD 🗳️

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Mr_Arf
12 months ago
I'd say A, D, E - especially E.
upvoted 4 times
kguyton24
11 months, 2 weeks ago
RMM has rules in place for non-standard replies. That's why C is so important.
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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