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Exam ADM-201 topic 1 question 1165 discussion

Actual exam question from Salesforce's ADM-201
Question #: 1165
Topic #: 1
[All ADM-201 Questions]

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

  • A. Einstein Case Routing
  • B. Case assignment rule
  • C. Case escalation rule
  • D. Auto-response rule
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
Reference:
https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_automate_case_management
by amandaabdo at Oct. 1, 2021, 11:14 a.m.

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amandaabdo
Highly Voted 2 years, 10 months ago
Auto-response rules are used to automatically send personalized email responses to customers based on each case’s details. It is not about re-assigning cases. Shouldn't be 'escalation rules'?
upvoted 7 times
sts1991
2 years, 9 months ago
Of course, it should. Almost every second answer is wrong on the last few pages.
upvoted 2 times
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Taps12
Most Recent 9 months, 3 weeks ago
are these answers meant for us to fail the exam ? you take money for the this ?
upvoted 2 times
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SFQA
10 months, 2 weeks ago
Case escalation rule would be the perfect answer for this use case
upvoted 1 times
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ShoesShoesShoes
10 months, 2 weeks ago
Selected Answer: C
C. Escalation Rule
upvoted 1 times
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najeffda
1 year, 1 month ago
• C. Case escalation rule is correct answer
upvoted 1 times
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makica
2 years, 5 months ago
definitely C.
upvoted 2 times
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moussafirfouzia93
2 years, 8 months ago
B. Case assignment rule
upvoted 2 times
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Community vote distribution
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C (25%)
B (20%)
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