Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.
Auto-response rules let you automatically send email responses to lead or case submissions based on the record’s attributes. For example, you can send an automatic reply to customers to let them know someone at your company received their inquiry.
Create auto-response rules for leads captured through a Web-to-Lead form and for cases submitted through a:
Self-Service portal
Customer Portal
Web-to-Case form
Email-to-Case message
On-Demand Email-to-Case message
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anomelies
10 months ago