Exam Certified Sales Cloud Consultant topic 1 question 40 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant

Question #: 40
Topic #: 1

[All Certified Sales Cloud Consultant Questions]

Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate.
What should the consultant suggest in order to increase partner satisfaction with the leads being shared?

A. Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.
B. Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.
C. Create multiple validation rules to ensure that all fields on the lead record are populated with data.
D. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.

Show Suggested Answer

Suggested Answer: B 🗳️

by tani588 at Jan. 9, 2022, 2:53 p.m.

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jhownfs

Highly Voted 1 year, 5 months ago

Selected Answer: B

B is more correct.

upvoted 5 times

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Michael_J28

Most Recent 3 months, 3 weeks ago

Selected Answer: C

Validation rules are not seen as user-friendly. The quality of the lead is poor, so adding a custom scoring field may help weed out the poor leads; however, the validation rules will increase the quality of the leads.

upvoted 1 times

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Prexa

11 months ago

C is correct.

upvoted 1 times

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Maryamog

2 years, 4 months ago

The problem with option C though is that making fields required can be done in other ways. It doesn't need multiple validation rules created.

upvoted 1 times

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costansin

2 years, 6 months ago

The answer could as told be B because it's possible, but difficult, to do this. There's a blogpost (https://clearbit.com/blog/simple-lead-scoring-and-qualification-in-salesforce) about doing it but they're using a bunch of newly created (and probably asynchronously calculated) custom fields. Seems a bit much. Even if you do it a bit simplified. Meanwhile C is natural and should always be done. So I'd guess C.

upvoted 1 times

dkosarev

1 year, 7 months ago

Also many similar questions have the option to install an AppExchange package for lead scoring which is considered the right answer

upvoted 2 times

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tani588

2 years, 6 months ago

Selected Answer: C

Should be answer C?

upvoted 1 times

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