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Exam Certified Sales Cloud Consultant topic 1 question 68 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant

Question #: 68
Topic #: 1

[All Certified Sales Cloud Consultant Questions]

The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. Many of the contacts that were converted had no phone, email, or background information captured.
Which three solutions can be used to improve the quality of Leads being converted? (Choose three.)

A. Mandate that all Lead data must be reviewed prior to being created in Salesforce.
B. Review Lead conversion mapping to ensure necessary fields are mapped correctly.
C. Create a validation rule to check that necessary information is complete upon Lead conversion.
D. Implement a trigger that warns the user of incomplete information during Lead conversion.
E. Update web-to-lead forms to require input fields be completed prior to submission.
F. Schedule a report that notifies Lead owners daily of Leads with incomplete information.

Show Suggested Answer

Suggested Answer: BDE 🗳️

by costansin at Jan. 18, 2022, 8:20 a.m.

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costansin

Highly Voted 2 years, 4 months ago

Rather C than D here in my opinion.

upvoted 8 times

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AxiansPT

Most Recent 3 weeks, 1 day ago

Selected Answer: BCF

F instead of E since web-to-lead should be as short as possible C instead of D since validation rule prevents record creation without fixing the issue

upvoted 1 times

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Vanthanh

8 months, 3 weeks ago

Selected Answer: BCE

Set validation to prevent missing field when Lead status change to COnverted

upvoted 2 times

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kaiRoMa

1 year, 10 months ago

D is correct - because, it is capable of stopping the conversion when the "Require Validation for Converted Leads" setting is checked. C has already converted the lead, so the validation rule would go where? That would be after update, or insert, and for which object are we having validation rules? Better to use the before insert trigger. Then again, brand new flow functionality DOES include the "Roll-Back" element which could mean Flows could handle this functionality as well.