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Exam ADM-201 topic 1 question 357 discussion

Actual exam question from Salesforce's ADM-201
Question #: 357
Topic #: 1
[All ADM-201 Questions]

What happens when an email is sent to a customer from a case?

  • A. Case hierarchy is reset
  • B. Case escalation is reset
  • C. Case escalation rules are deleted
  • D. Case assignment rules are deleted
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Suggested Answer: B 🗳️
by JCII at Sept. 21, 2022, 2:41 a.m.

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JCII
8 months, 2 weeks ago
I spent two hours to do the test and there was not change at all to the escalation task. Is this an ancient question adhere to Salesforce of 20 years ago? Totally non-relevant.
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