Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?
A.
Entitlement processes, contracts, contract line items, and entitlements
B.
Entitlement processes, contracts, milestones, and milestone actions
C.
Entitlement processes, contract line items, milestones, and entitlements
D.
Entitlement processes, milestones, milestone actions, and entitlements
Option D includes all the core components directly responsible for defining, applying, tracking, and acting upon service level requirements in Salesforce.
Entitlement Processes define the SLA roadmap.
Milestones are the specific time-bound SLA steps.
Milestone Actions ensure compliance by triggering alerts/escalations.
Entitlements link these processes to specific clients and their cases.
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Ajay0105
1 month, 1 week agorolayy
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11 months ago