ExamTopics Logo
Mail Us[email protected]
Menu
Salesforce Discussions
exam questions

Exam Certified Service Cloud Consultant All Questions

View all questions & answers for the Certified Service Cloud Consultant exam
Go to Exam

Exam Certified Service Cloud Consultant topic 1 question 57 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 57
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

  • A. Create separate data category groups for each division and assign the category to a division profile.
  • B. Create a sharing rule for each division to provide access using the role hierarchy.
  • C. Create a sharing rule for each division to provide access based on criteria of the article.
  • D. Create a single data category group for each division and provide access using the role hierarchy.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by CharlieW at Dec. 21, 2022, 4:16 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Naskarbhai
1 year, 5 months ago
'A' cannot be an option as there can be only 3 active Data Category Group at a time. Back to 'D' as the appropriate answer
upvoted 4 times
...
Naskarbhai
1 year, 5 months ago
'A' cannot be an option as there can be only 3 active Data Categories at a time. Back to 'D' is the appropriate answer
upvoted 1 times
...
VVVVVVVVVVVVVVVV
1 year, 6 months ago
data categories are assigned by profiles or by permission sets.............
upvoted 1 times
...
VVVVVVVVVVVVVVVV
1 year, 6 months ago
data categories are assigned by profiles or by permission sets
upvoted 1 times
...
CharlieW
1 year, 10 months ago
Dear Admin, please delete my previous comment. Thanks
upvoted 2 times
...
CharlieW
1 year, 10 months ago
A is correct - data categories are assigned by profiles or by permission sets, but not by role hierarchies
upvoted 3 times
sfdevvvy
7 months, 4 weeks ago
D is the answer. Data category visibility can be set with roles, permission sets, permission set groups, or profiles. https://help.salesforce.com/s/articleView?id=sf.category_visibility_whatis.htm&type=5
upvoted 1 times
...
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago