Exam Certified Business Analyst topic 1 question 92 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 92
Topic #: 1

[All Certified Business Analyst Questions]

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?

A. Add the change request to the backlog to be prioritized for the next sprint.
B. De-prioritize some user stories and add the change request to the current sprint.
C. Begin working on the change request as soon as the team has capacity.

Show Suggested Answer

Suggested Answer: A 🗳️

by Supremacy93 at Dec. 22, 2022, 9:03 a.m.

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Supremacy93

Highly Voted 1 year, 6 months ago

Selected Answer: A

In Scrum, any urgent requests are not handled in the middle of a sprint

upvoted 13 times

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Salesforceexpert12

Most Recent 5 months ago

Selected Answer: B

B. De-prioritize some user stories and add the change request to the current sprint. When a business analyst (BA) receives an urgent, high-priority change request in the middle of a sprint during a Scrum implementation, the next step should be to de-prioritize some user stories and add the change request to the current sprint.

upvoted 1 times

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