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Exam Certified Service Cloud Consultant topic 1 question 22 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 22
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

  • A. Next Best Actions
  • B. Push Notifications
  • C. Omni-channel Supervisor
  • D. Case Feed
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Suggested Answer: C 🗳️
by syuan0321 at Jan. 11, 2023, 7:51 p.m.

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sf2023
Highly Voted 1 year ago
C https://help.salesforce.com/s/articleView?id=sf.omnichannel_agent_support.htm&type=5
upvoted 8 times
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syuan0321
Most Recent 1 year, 1 month ago
Shouldn't that be the case feed?
upvoted 1 times
eliezeraugust0
9 months, 4 weeks ago
Case feed is not real-time, with the omni supervisor you can enter the chat with the agent and talk to him while talking to the customer.
upvoted 4 times
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Community vote distribution
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C (25%)
B (20%)
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