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Exam Certified Service Cloud Consultant topic 1 question 93 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 93
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles. The company would like a recommendation on how to maintain its article quality.

What is the recommended method to meet the requirements?

  • A. Apex Trigger
  • B. Smart Links
  • C. Approval Process
  • D. Article Translation
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by CryptoD at Jan. 24, 2023, 11:58 p.m.

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CryptoD
Highly Voted 10 months ago
Selected Answer: C
I think it's C
upvoted 11 times
...
EliasSF
Most Recent 7 months ago
Smart Links is the wrong answer... https://help.salesforce.com/s/articleView?id=sf.knowledge_custom_field_rta_smartlink.htm&type=5
upvoted 2 times
...
EliasSF
7 months ago
It's C... having an approval process where the article submitted gets vetted, reviewed, edited and subsequently approved.
upvoted 2 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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