Exam Certified Service Cloud Consultant topic 1 question 23 discussion

Should be C. You don't enable keyboard shortcuts in Lightning, they are just there and you can't customise them. However, you can control the visibility of components based on criteria.

Bad question - But it must be C, assuming some architecture is included that would "reveal all" in case the conditions are somehow incorrect

chatgpt says C C. Define criteria-based record page components Using criteria-based components can help declutter the interface by only displaying the features that are immediately relevant to the task at hand. This way, Service Representatives will only see the tabs and features they need for the specific case or situation they are currently working on, making the console less crowded and easier to navigate.

Use keyboard shortcuts to work efficiently in Salesforce. Shortcuts help you navigate and work with records faster and without using your mouse. https://help.salesforce.com/s/articleView?id=sf.accessibility_keyboard_shortcuts.htm&type=5

It has to be A. Question says "difficult to find the tabs and features"... users unable to find tabs would not be helped by record page components. It's not B since one cannot enable keyboard shortcuts. It's not D because they wouldn't help users find tabs and features

https://help.salesforce.com/s/articleView?id=sf.accessibility_keyboard_shortcuts.htm&type=5 Cannot be B as lightning keyboard shortcuts cant be customised