Exam Certified Service Cloud Consultant topic 1 question 12 discussion

it's more BD.

C. Approval Process that assigns an Article to a Reviewer Queue: This is a fundamental capability for maintaining content accuracy. By requiring articles to go through an approval process, organizations can ensure that subject matter experts or designated reviewers vet the content for accuracy, completeness, and adherence to guidelines before it is published. Assigning to a Reviewer Queue allows for shared responsibility and ensures articles don't get stuck with a single reviewer. D. Validation Rules for article record types to verify all fields during creation: Validation rules enforce data integrity by preventing users from saving records that don't meet specified criteria. For Knowledge articles, this means you can set up rules to ensure critical fields are filled, content adheres to certain formats (e.g., minimum character length, specific keywords), or that information is consistent. This helps ensure that the structure and basic data within the article are accurate and complete from the outset.

My opinion is C & D A : No, regards article management and not content accuracy B : No, while it is possible to use RT to assign a reviewer, and I don't think it is possible/practical to leverage data category to do so. Data Category is only for visibility and filtering. C : Yes, the "assign" button enables to set a queue and approval process can automate this. Reviewing is the way to enhance content. D : Yes, Validation Rules are stated in Trailhead as a powerful way to handle fields. I think there is a direct relation with content accuracy. https://trailhead.salesforce.com/content/learn/modules/lightning-knowledge-setup-and-customization/set-up-the-validation-status

B - Data Category has no direct relationship with assigning reviewer. and D is more like about validation, not about contents quality. So the answers are A and C.

options are B & C. I guess

The question is focused on content accuracy. B and C help towards content accuracy. A and D are more towards automation (A) and validation of content (D) B and C is a better answer in my view

Options A and C are the capabilities that specifically contribute to ensuring accurate content in articles in Lightning Knowledge.

Answer is A & C

Article is reviewed by the appropriate people and that it is only published once it has been approved. Therefore, the correct answers are still A and D.

CD looks more appropriate. D is definitely correct as it is mentioned in one of help docs. And even if it is assigned to reviewer, without an approval process, we cannot guarantee an accurate content in article. So, C & D.

B,D: https://help.salesforce.com/s/articleView?language=en_US&id=sf.knowledge_article_type_validation.htm&type=5

Correct answer is AB. Knowledge Action+ Data Category

Correct answer is AC.

It should be CD